Our return policy is based on a simple principle 100% Customer Satisfaction Guaranteed on Every Order!!

Erotic Naughtiness wants all its customers to be 100% satisfied with their purchase from us. If you are not 100% satisfied with your purchase, for whatever reason, you must contact us immediately after you place your order. If we can cancel your order before it ships your transaction will be reversed. If the item has shipped, we will not be able to accept any returns due to COVID-19. If an item does not perform because of a manufacturer’s defect, or it is damaged when you receive it, we will be able to accept the return with a replacement or a full refund, which ever you prefer. We’ll replace your purchase without any charge.

(This part of the policy is pre COVID-19) If we ever get back to any kind of normal then this part of the policy will be valid, but until then we will be operating based on the above statement. The following items are not eligible for return unless the product is deemed defective by us: Personal under garments, any personal sexual items, or any item meant for use in a personal nature will only be replaced or a full refund including shipping charges given if the product is returned to us and we deem that the product is defective. You will then have the option to have the item replaced at our expense or a full refund given back to you.

Contact us by email: for any defective products requests. We will email you back with a return authorization notice. If you are requesting a return of a defective product shipping cost back to us will be your responsibility. Once inspect the item and we deem it defective; we will refund the cost of the product plus the return shipping charge you paid to return the product to us.

You may contact us by phone: 1-877-758-1063 (English & Spanish Service Available) and we will contact you back as soon as we can, within 24 hrs.

Please allow 3 to 4 weeks for us to receive and process your return. If you have any questions regarding the status of your return, call us at: 1-877-758-1063 (English & Spanish Service Available) or send us an email,